Queries Module – No data about the Client’s Process

The AimBetter Agent user must have the necessary permissions to access the client’s computer’s WMI to obtain information about the client’s process in the Queries module.

If you see the “Cannot access machine” message instead of the Client’s process, run the following script on the machine where the AimBetter agent is installed through PowerShell. The Computer Name and Computer IP should be those of the client’s machine.

Get-WMiObject -Class Win32_PerfRawData_PerfOS_System -ComputerName {computername or ip}

Proceed with the troubleshooting WMI instructions.

AimBetter folder logs

If the previous procedure didn’t solve this issue, follow the instructions to send the AimBetter folder logs to our support team.