Performance Module – No Data

If there is no data on the Performance Module after updating the AimBetter Agent,

it may be related to the following reasons:

1 – The server is down, or the AimBetter Agent service stopped running

If the server is down or the AimBetter Agent service stops running, data on the Performance Tab will not be displayed after 40 minutes from the moment the data stopped being transmitted, and the status bar on the Home Tab will also be empty.

If you check in Settings -> Servers the Sync status of this server, you will see that it is not Sync if it has a red cloud icon.

2 – WMI Performance Counters issue

It may be necessary to reset these WMI Performance Counters in the Agent Server per the following instructions.

• Press Windows+Q or click on the Windows icon and type cmd
• Right-click on Command Prompt and select Run as Administrator

• Type net stop winmgmt into the command prompt and press enter.

• When prompted if you wish to continue, type Y and press enter
• Type winmgmt /resetrepository into the command prompt and press enter.

AimBetter folder logs

If all the previous checks and procedures didn’t solve this issue, follow the instructions to send the AimBetter folder logs to our support team.

Only through these logs can we better understand the problem and provide you with a solution.