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Troubleshooting

Troubleshooting

Installation Issues

1 Article

Monitoring Issues

12 Articles

We recommend updating the AimBetter Agent as the first measure when having monitoring issues.

Uninstall

2 Articles

Update

1 Article

Getting Started

Requirements for the Installation of the AimBetter Agent
AimBetter Agent Installation Guide
Settings – Servers, Alerts and Notifications
Connections Installation Guide

Agent Server

Windows OS Server Settings
Windows OS user with minimum required user permissions
Firewall Settings
DCOM Settings
Proxy Configuration
TLS 1.2 check
Network Firewall Configurations

Monitored Server

Network Firewall Configurations
TLS 1.2 check
Windows OS Server Settings
Proxy Configuration
DCOM Settings

Creating a Linux User
Executing SQL Server commands without SSMS

MSSQL Settings
MSSQL On-Prem / Azure Managed – Create AimBetter SQL User Script

Oracle – Create monitor user script

MSSQL On-Prem / Azure Managed – Create AimBetter SQL User Script
Azure MSSQL Database – Create secured monitor user script
Azure SQL Database- Create Login with Primary Database Login SID
Azure SQL – Identify the Azure SQL type

Creating an IAM Login

Troubleshooting

Installation Issues

Troubleshooting Installation issues on Windows OS

Monitoring Issues

AimBetter Agent Issues

AimBetter Agent Service Not Starting

Notification Issues

Notifications – Not receiving alerts

Performance Tab Issues

Analyze Tab – No data or inconsistent data
Performance Module – No Data

Queries Tab Issues

Queries Module – No data about the Client’s Process and CPU usage

Observer Tab Issues

Observer Module – DCOM Error

Web Module – IIS – No data in AppPools and Websites Tabs
Web Module – IIS – Error: Program blocked by group policy
Web Module – IIS – Error: Could not load file or assembly … or one of its dependencies
Web Module – IIS – Error when accessing one or more sites on a multiple sites IIS server

Update of the AimBetter Agent on Windows OS Server

Uninstall the AimBetter Agent
Deactivation of IIS monitoring

Introduction to the AimBetter User Guide
Home
Performance
Queries
Observer
Web and Web-related Tabs
Settings – Servers, Alerts and Notifications
User Settings Menu
Alerts/Metrics List
Responsive Agent

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