No data at all

If there is no data at all on the AimBetter console

it may be related to the following reasons:

1- AimBetter Agent

Ensure that the AimBetter Agent was installed with the latest update – Click here for the complete Installation Guide.

If there is any issue with the AimBetter Agent installation, check our Installation Troubleshooting.

2- Browser Issue

Try accessing the AimBetter console through the Chrome browser and pressing Ctrl+F5 if you encounter a browser issue.

3– The server is down, or the AimBetter Agent service stopped running

If the server is down or the AimBetter Agent service stops running, data on the Performance Tab will not be displayed after 40 minutes from the moment the data stopped being transmitted, and the status bar on the Home Tab will also be empty.

If you check in Settings -> Servers for this server’s sync status, and see that it has a red cloud icon indicating that no data is coming from the agent.

If the server is on but the AimBetter Agent is stopped, restart it and check if the data is transmitted.

If there is no cloud in the Sync column, check if the server is not disabled for monitoring. Toggle the Enable button to activate its monitoring. You need enough licenses in your contract—if not, disable some active servers or contact [email protected].

4- Performance Module

Proceed with the Performance Module – No Data troubleshooting.

AimBetter folder logs

If all the previous checks and procedures didn’t solve this issue, follow the instructions to send the AimBetter folder logs to our support team.

Only through these logs can we better understand the problem and provide you with a solution.