Observer Module – DCOM Error

Sometimes, there are issues with the Observer Tab related to DCOM Settings.

A Windows COM Event is received, indicating that the issue is related to the DCOM Settings.

Make sure to properly configure the COM and DCOM Security, as follows.

Configure COM Security

1. Click Start, click Run, type DCOMCNFG, and then click OK.
2. In the Component Services dialog box, expand Component Services, expand Computers, and then right-click My Computer and click Properties.
3. In the My Computer Properties dialog box, click the COM Security tab.
4. Under Access Permissions and Launch and Activation Permissions , click Edit Limits.
5. Add Performance Monitor Users and allow remote access, remote launch, and remote activation.

Configure DCOM Security

1. From the Component Services dialog, double click Computers | My Computer | DCOM Config | Windows Management and Instrumentation.
2. Right-click Windows Management and Instrumentation | Properties.
3. Click Security | Launch and Activation Permissions | Edit.
   1. Add the Performance Monitor Users group.
   2. Allow Remote Launch and Remote Activation.
   3. Click OK to close the Launch and Activation Permission dialog and save changes.
4. Click OK to close the Windows Management and Instrumentation Properties dialog and save changes.

If the problem persists, please send the logs in the Agent_lofg folder (usual path C:\Program Files (x86)\AimBetter\Monitor\Agent_log) to [email protected]

AimBetter folder logs

If all the previous checks and procedures didn’t solve this issue, follow the instructions to send the AimBetter folder logs to our support team.