Responsive Agent – Failure to perform an action

Failures in performing actions through AimBetter can happen for the following reasons:

1- User Permission

Check that the user running the AimBetter Agent service has Administrator credentials (see here how to check if the user has Administrator credentials).

2- Action Done

The requested action may have already been taken before the user requested it through the AimBetter platform. Check if what you want is done.

3- Firewall Blocking

Make the following checks:

• Check the Firewall Settings
• Check that the AimBetter Agent service is running in “Automatic” mode with the correct user. Click here for more details about the AimBetter Agent Service Settings.
• Check that these additional services are also running in “Automatic” mode: Windows Management Instrumentation, WMI Performance Adapter, and Performance Logs & Alerts. – click here for more details about Additional Services Settings

4- AimBetter folder logs

If all the previous checks and procedures didn’t solve this issue, follow the instructions to send the AimBetter folder logs to our support team.